Czapska, Michalina (2024) Customer Service Assistant of the Events Department at MCI - Internship Report. Internship report thesis, Global Responsibility & Leadership (GRL).
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Abstract
For my minor of my Bachelor studies at University of Groningen, Global Responsibility and Leadership (GRL), I did an internship at an international conference management agency in Brussels, Belgium. I was a Customer Service Assistant in the Events Department at MCI Group, from August 2023 until February 2024. I assisted the Customer Service team under the supervision of my host mentor, Eva Debinski, in organizing conferences and high-level congresses around the world. My main tasks included handling registration of participants, processing payments, managing sponsor and exhibitor services, and membership support online as well as onsite. The below report discusses the sequence of events of my internship, including a description of the organization and my tasks. Also, I critically evaluate my development throughout the internship, and reflect upon the link between my work and my university programme.
| Item Type: | Thesis (Internship report) |
|---|---|
| Name supervisor: | Geiger, J.L. |
| Date Deposited: | 18 Mar 2024 09:34 |
| Last Modified: | 18 Mar 2024 09:34 |
| URI: | https://campus-fryslan.studenttheses.ub.rug.nl/id/eprint/392 |
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